2025 RELIABLE GCX-WFM TEST TESTKING PASS CERTIFY | RELIABLE DETAILED GCX-WFM STUDY PLAN: CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION

2025 Reliable GCX-WFM Test Testking Pass Certify | Reliable Detailed GCX-WFM Study Plan: Cloud CX Workforce Management Certification

2025 Reliable GCX-WFM Test Testking Pass Certify | Reliable Detailed GCX-WFM Study Plan: Cloud CX Workforce Management Certification

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q22-Q27):

NEW QUESTION # 22
Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:

  • A. False
  • B. True

Answer: A


NEW QUESTION # 23
Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:

  • A. Adjust adherence penalties
  • B. Synchronize time-off with adherence data
  • C. View agent availability
  • D. Approve time-off requests

Answer: B,D


NEW QUESTION # 24
If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

  • A. False
  • B. True

Answer: B


NEW QUESTION # 25
Which activity code setting determines if an activity is counted as part of adherence?
Response:

  • A. Historical Adherence
  • B. Compliance Setting
  • C. Real-Time Compliance
  • D. Adherence Setting

Answer: D


NEW QUESTION # 26
How can agents be added to a work plan in Genesys Cloud?
Response:

  • A. By selecting them in the Forecast Editor
  • B. By assigning them through the Schedule Manager
  • C. By importing a CSV file with agent data
  • D. By adding them directly in the Work Plan

Answer: D


NEW QUESTION # 27
......

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